Fault Reports
You should report faults in your apartment or in shared spaces straight away to the maintenance company. You can also put a fault report in the fault report letterbox. In new buildings, we strive to remove deficiencies that arise during the warranty period
Electric devices and home appliances
Only a repairs business authorised by the authorities can install and repair electric devices. The resident changes, at his or her own expense, light bulbs, tube lights and fuses. Maintenance staff change the oven and fridge light bulbs.
Fridges, fridges-cool cabinets/fridge-freezers are part of the basic fittings of apartments. The correct fridge temperature is +5°C and the correct freezer temperature is -18°C. Defrost and clean your fridge regularly and vacuum the back of it once a year. Clean the hob and the oven directly after use.
Broadband
All Kiinteistö-KYS Oy properties have fixed-line broadband. At Taivaanpankontie 6 and Taivaanpankontie 8, ethernet-based fixed-line broadband is used. In other properties, the fixed-line broadband enters the building via a fibre-optic connection, but the buildings’ internal networks use VDSL technology, for which residents need their own VDSL modems.
Television
All properties have a cable TV connection, so residents’ TVs must be DVB-C compatible.
Bathroom and toilet
Dry off traces of the shower, drying laundry, etc., in the bathroom, by leaving the door ajar. Try to dry amounts of laundry that are larger than small loads in the building’s laundry drying room. Ensure, also, that the sauna is clean and well-aired. The rubbish bin is the correct place for sanitary towels, nappies, banana peels, etc., – not the toilet pan. If the taps or the toilet leak, tell the maintenance company or property manager immediately.
Washing machines
Washing machines are usually located in the toilet or bathroom. The water pipe connection must be installed according to regulations.
The dishwasher is installed in the kitchen fittings in such a way that the fittings are not unnecessarily broken. A drip tray must be installed underneath the dishwasher. The fixtures that are dismantled to make way for the dishwasher can be reinstalled in the same place when the machine is removed. The resident pays for installation-related costs.
Washing machines must not be left turned on and unattended, and water supply taps must be turned off when the machines are not in use.
Apartment and balcony cleanliness
Tenants have to take good care of their apartments. Part of taking good care means regularly cleaning and tidying the apartment. Tenants must remove snow, rain and rubbish from their balconies, and, in terraced houses and balcony-access blocks of apartments they must make sure their yard areas are kept clean and the lawn mown.
Balcony
Only use earthed electrical appliances may be used on the balcony. Flowers and other decorative items on balconies should always be placed inside the balcony rails. When watering flowers, be careful not to let water run down to the downstairs balcony. Rugs and other textiles should be aired in the yard, not on the balcony. Throwing cigarette butts and other things off the balcony is forbidden. Preparing food and feeding birds and animals on the balcony is prohibited.
Yard
The yard is important for the enjoyment of all residents, so it is important to remember that bending branches and spending time on the lawn, especially in spring, for example, damages growth. Rubbish should be put in the appropriate bins. The playground and playground equipment are intended for children’s use. The yard is not a place to walk pets.
Pets must be kept in such a way that they do not disturb neighbours or damage the property. Pets must not be let loose in common spaces or in the yard, and they must not be walked on the children’s playground.
Feeding birds and animals on balconies and in the yard is forbidden.
Parking spaces
You can book a parking space with customer service. Parking in yards and on emergency access routes is strictly prohibited and you may be fined for doing so. Parking spaces are intended for active use; keeping unroadworthy vehicles in parking spaces and in yards is forbidden.
Indoor air in apartments
Things that influence good indoor air include the correct temperature, good air conditioning, clean supply and return-air terminal units and regular cleaning. Healthy indoor air is between 21°C and 22°C. Do not cover the air conditioning terminal units (valves) or change their positions. Air conditioning valves should be cleaned twice a year.
Permitted accessories
If you wish, you may install Venetian or roll blinds, a door chain, a spyhole and a safety lock. However, when you move out must leave them in place, without receiving any compensation. One key for the security lock must be given to the maintenance company. You should discuss other changes with the housing company’s property engineer.
Smoke detector
A smoke detector in the apartment is compulsory. For apartments larger than 60 square metres, there must be two. If there is no smoke detector in the apartment the resident must install one immediately at his or her own expense. The tenant is also responsible for the condition of the smoke detector and for changing batteries. Check the functioning of the smoke detector regularly.
Painting work
Carrying out painting work in apartments is permitted. When planning them, you should first contact the housing company’s customer service.
Apartment-specific storage spaces
There is a property storage space assigned to each apartment, bearing the number of the apartment, and possibly a chilled basement space. For security reasons, storage spaces should be equipped with locks. Make sure that your storage spaces are clean.
Common spaces
The noticeboard in your building has the contact details for Kiinteistö-KYS Oy and the property maintenance company. By taking good care of common spaces and behaving properly in them you do your bit for improving your neighbours’ comfort in a clean and maintained environment.
Sauna spaces
You can book a sauna slot via the housing company’s customer service. The sauna payment is paid with the rent. Do your bit to make sure that the next sauna user has the chance to enjoy the sauna.
Waste sorting
Kiinteistö-KYS Oy has organised waste sorting possibilities for all of its properties. At the properties, all types of waste are collected and the rubbish bin shelters have clear sorting instructions. For the first time, we are starting waste collection of plastic packaging from 1 October 2017 at all our properties. You can find waste sorting instructions and instructions for residents on waste sorting by following the link below.
Waste Sorting Guide for Households (PDF)
Laundry room
Reserve a slot in the laundry room following the instructions in the time reservation lists. Follow the instructions for using the machines and turn off the power and taps after use.
It is worth drying larger loads of laundry in the building’s drying room. Space is limited, however, so it is important to remove dry laundry as soon as possible.
Basement
When leaving the basement and other shared spaces make sure that the lights are turned off and the doors lock behind you.
Insurance
The housing company’s property insurance only covers damage caused to the property itself. Thefts, fire damage and breakage of the family’s belongings are not covered by the property insurance. Remember to take out home insurance which includes liability insurance. The tenant is liable for compensating damage he or she causes to the property. If it is proved that alcohol played a part in the infliction of the damage or the scale of the harm caused, this will affect the compensation to be paid for the damage.
Smoking
Smoking in apartments should be avoided.
Leases signed after 4 August 2014 contain a clause which forbids smoking in apartments, meaning the tenant is liable for compensation for damage caused to the apartment by smoking.
When apartments are renovated, a clause forbidding smoking in apartments is also added to old leases. Smoking is allowed only on a marked smoking place on the yard.
