Your building’s property maintenance company or property manager
- departure checks for apartments
- time-sensitive cases
- if your name is missing from the door or is incorrectly spelt
- if you notice a fault or something to be repaired in your apartment or the machines, devices or fixtures in it
- if you notice that the lift is out of order (in an emergency call the lift maintenance company directly)
- if you need the door opened because of a missing key – the maintenance company will charge you for the door opening
- if it is too cold or too hot in your apartment
- air conditioning in your apartment is not working, in your opinion
- if you think there is a fault in the antenna network
- rubbish collection matters
Resident secretaries
- applications for apartments and exchanges
- matters related to payment of rent
- matters related to rental leases; renewal of fixed-term leases
- if you need a statement of residency
- if you want to rent a car parking space, garage, carport or sauna slot
- if you are moving out, always submit a written notice of termination in good time before the end of the calendar month before you plan to end your tenancy
- if you want to exchange your current apartment for some other Kiinteistö-KYS Oy apartment
- in sauna and laundry room matters
- accompanying purchase documents related to surface repairs
- extra key orders/lost keys
Property Manager
- repairs in apartments
- faults and deficiencies which present a danger to residents or property
- faults and purchases of home appliances
- if you want to make changes to your apartment
- property repairs, such as electricity, plumbing and air conditioning; lock and key matters
- matters related to large renovations of property
- if you have something to bring to our attention about the cleaning and maintenance of the properties
- in matters related to yard refurbishment and repairs
- building development work
Customer Service Manager
- applications for apartments and exchanges
- matters related to payment of rent
- in debt collection and eviction matters
- if your neighbour continually disturbs you (we prefer you to make a written notice of this to our office, with your contact details supplied)
- in matters related to residents’ activities
CEO
- if you have not had your matter resolved in spite of making a request
- environmental matters
- new-build projects
- in eviction and litigation matters
